I find it very interesting that an organization will invest money in change management services, to then only tie the hands of the change manager by not including him/her in key strategic and operational meetings . One of the most important skills a change manager brings to the table is the ability to see the big picture and make connections across the moving parts of a change. A change is not ever a change in isolation. Like ripples in a water, every change touches more than ever expected.
So, how can we overcome this? If you are a change manager, you need to sell up front that you will be the one person who will take responsibility for holding the big picture and connecting the pieces. But, what that means is the client MUST ensure you are included in meetings, engaged in designing all-staff communications, and kept in the loop via e-mail on key happenings. In essence, the change manager becomes a key adjunct to the leadership team.
If you are a client embarking on a journey to secure the services of a change manager, be prepared to tell everyone that it will feel like the change person is everywhere at once. If it doesn’t feel that way, the change manager cannot effectively manage change.
Here’s to transforming the “Big, the Bad and the Ugly” into the “Simple, the Good, and the Beautiful.”