When People Collide
Posted on 22. Nov, 2011 by Shawn Murphy in 1 Leadership
“We’re always behind this metal and glass. Nobody touches you.” If you saw the move Crash you’ll recognize this line. The symbolism is piercing: We’re either tough like metal or ready to break with any pressure like glass.
This is the fragility in life. People collide. The kicker, though, is in the second sentence in the opening phrase to this post – Nobody touches you.
In business we ignore our fragility. Too often we act like we are metal. The moment someone touches you that piercing armor bounces hard up against that touch. Nobody touches you! In business, we have goals to achieve. There is no time for emotion. You brake and you’re no good to the business. You need to be tough as steel.
Obviously the metal and glass is a carefully crafted self-created shield. It’s an aid to create short cuts through our work. Fight for our agendas; our ideas; our vision. It helps us to reduce distractions. Get down to work. If we get close to the people at work, then we can compromise our plans for achievement.
Really?
The truth is we can’t exist or do good work without each other. We’re hard-wired for community. When people collide overlooking this simple truth there is conflict.
And at the heart of conflict is misunderstanding.
Misunderstanding, meet your brothers in battle: metal and glass. Or so the old way goes.
Our leaders in government. Our leaders in corporations. Our leaders in small businesses. You. Me. We are not untouchable. We need each other.
We need each other to reimagine how we work with one another.
We need each other to change how we measure value creation.
We need each other to stop this divisive battle of metal and glass colliding, pretending that we’re untouchable. Fighting believing my idea is better than your idea. Amidst the fighting we stopped hearing each other.
We must let down our shields, assess the broken glass and twisted metal, and take in the damage we’ve caused. Stop.
Take one side-step away from the distraction. Look.
We are alive to make this world one that works for everyone. Business is a great enabler of fulfilling this outcome. We’ve lost sight of this, on the whole.
When people collide it can’t be a reminder that we need each other. When people collide it’s an acknowledgement that good people and good ideas are working together to create value, to cause meaningful, purposeful, people-centered changes in our institutions and businesses.
Will we lose the metal and glass? No. It’s in our nature to collide. It can be a good thing.
I originally wrote this post for the Lead Change Group. It’s one of my recent favorite posts. This holiday season I hope you let down your guard and let in others.
Graphic by Shawn Murphy





Jon M
23. Nov, 2011
Using metal and glass is a great way to think about how we are as humans and leaders. Wonderful post on how we are intertwined between these two properties. Thanks, Shawn!
Shawn Murphy
23. Nov, 2011
Good point, Jon: we are deeply intertwined. We just resist the truth of it too much.
Have a wonderful Thanksgiving.
Shawn
jody
23. Nov, 2011
very true. I worked with a company that said they had a real “family atmosphere”and when I got there and met people it was exactly the opposite!
the untouchable leadership were so caught in their own world they didnt even know what the “workers” really thought.
Shawn Murphy
23. Nov, 2011
Jody, the untouchables collide and it’s painful. The misery from such leaders ultimately sucks away motivation, progress, and ultimately people and profits.
Bruce Sallan (@BruceSallan)
24. Nov, 2011
Every collision is either a chance to renew/develop or to run away … the sooner we recognize this the better we’ll do in life and business.
Turning a conflict into a peace treaty is such a win!
Shawn Murphy
27. Nov, 2011
Bruce,
I have a philosophical debate with others (including myself -scary, right?) about this question: “Is it ever appropriate to turn your back on another person in need?” It’s a question that bothers me to this day. We all make split second choices to help or run away.